Advisory Services
Our team of world class strategists and consultants provide tailored guidance and solutions to optimise our customers performance, drive innovation, and achieve business objectives effectively
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CX-driven solutions that deliver results.
We help our customers enhance interactions throughout the customer journey, across the entire technology stack. We assess current customer touch points, gather feedback, analyse customer behaviour and insights. With key stakeholders we then develop strategies for personalised engagement, service improvements, and effective communication.
By focusing on customer experience, our customers improve loyalty, satisfaction, and revenue by creating meaningful connections at every stage of their customer lifecycle.
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We empower our customers to leverage data for effective marketing and customer experience strategies.
We offer organisations expert guidance in maximising customer experience through strategic data utilisation. This service includes consultation and assessment, roadmap development, data framework, technology integration, and analytics insights. By leveraging data-driven insights, our customers foster a customer-centric and data first culture.
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Our highly experienced team will review your full technology stack, from data locations and silo’s, CRM usage and marketing automation systems.
Through workshops, technical review and meetings our team will advise you on:
Current gaps in your technology stack
Opportunities for improvement in data & customer experience
Any Security risks & potential remediation
A phased approach to a more sustainable technology stack
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Sometimes our customers want to self implement software, and just need project guidance and best practice support along their journey.
This service is heavily customisable depending on project duration, consultative skillsets required and the seniority/experience level of those skills.
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Helping organisations create personalised marketing initiatives tailored to individual customer needs. Including consultation and analysis, customer segmentation, personalised journey development, and multi-channel engagement strategies.
We help develop engagement strategy mixes for various channels, such as social media, email, text and App by implementing a clear customer lifecycle strategy.
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AI consulting services and solutions that will help you achieve your business objectives faster.
We enable our customers to enhance the customer experience by utilising AI technology. We can help in providing AI generated; recommendations to staff, source relevant deep data to aid in decision-making, and promptly adjust campaigns, products, and prices.
Businesses will be guided on how to best utilise AI capabilities to anticipate their customer needs
Implementation
Our highly experienced team deliver expert execution and support in deploying technology solutions, ensuring seamless integration and realisation of desired outcomes for our customers
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We help our customers successfully deploy new software solutions such Data Cloud. Our industry leading platform knowledge ensures our customers go live with best practice implementation, realising the value of the platform quickly and reducing the risk of heavy consumption overages.
By providing our experienced and expert guidance throughout the implementation process, our customers maximise software functionality, improve user adoption, and achieve their desired strategic and operational outcomes quicker.
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With our longstanding experience and expertise in Marketing Cloud, we ensure our customers implement nothing but best practice.
Driving improved customer experience, across a multi channel marketing strategy to deliver significant revenue and ROI increases.
Our #sustainablestacks vision ensures we hand over an easy to use tech stack to a highly enabled marketing team.
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Maximise the return on your technology investments.
Technology has become the main driver to create competitive advantage and drive profitable business growth. The success of these technology projects requires a combination of in-depth industry knowledge, extensive implementation experience, and a wide range of skilful experts. We work alongside our customers as implementation partners, from strategic alignment, use case development and design, all the way to a successful go-live and hand over. We help our customers maximise return on their technology investments.
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Protect your IT systems against malware and criminal attacks with cybersecurity analysis and implementation services.
Cyber Security operations need specific expertise to design, operate and manage the Security Operation Centre (SOC). Our team have extensive experience reviewing, optimising and implementing cutting edge cyber security practices.
Managed Services
Our managed service packages offer comprehensive support and proactive management of your technology stacks, enabling you, supporting backlog or ongoing developments while ensuring optimal performance and security
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Empower your companies core operations with our team of technology experts. At the heart of every successful business is seamless technology management. We provide practical, effective support for daily technology operations, ensuring your technology runs smoothly. Our certified professionals, well-versed in the complexities of technology systems, prioritise your needs, earning your trust in preventing and swiftly resolving any technical issues.
Our team can focus on a backlog of changes, ongoing enhancements or run as a project CEO in specific areas.
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Enhance your operational efficiency with our collaborative services that seamlessly integrate into your team. We assist in building a new team and effective structure to manage your technology stack, fostering a stronger, more agile operational framework. Our expertise empowers your company to optimise processes and drive innovation, ensuring that you have the right resources in place to meet your technology needs and achieve your business goals.
#sustainablestacks
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Unlock the full potential of your technology platforms with our enablement and training services. We provide tailored or ongoing training and support programs to equip your teams with the knowledge and skills needed to leverage your platforms effectively. Our focus with hands-on learning and practical application ensures that your company can maximise productivity, enhance user engagement, and drive successful adoption of technology solutions. We help companies build #sustainblestacks
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Ensure your technology is operating at peak performance with our health checks and remediation services. We conduct comprehensive assessments to identify potential vulnerabilities and inefficiencies within your technology stacks, followed by targeted remediation strategies to address any issues. Our proactive approach helps safeguard your operations, enhance reliability, and maintain optimal functionality, allowing your company to thrive.